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FAQ

Do you have stock or are your products made to order?
The majority of our products are created to order by myself in Preston. I care a lot about the environment and trying to be as sustainable as possible, this is one way of doing this. I am in the warehouse nearly everyday, but please be patient when ordering as I am creating everything on my own and with lots of orders it does take a lot of time so please be aware it may take up to 10 business days at times to be posted.

For orders guaranteed for Christmas International: If International please order by 15th November.
For guaranteed order for Christmas UK: Please order by 13th December.

If you order an embroidery product, please be mindful these are also made to order by so these can take up 10 business days at busy periods for the supplier to create them. I wish I could have them all ready in stock but at the moment this is the best I can do, So thank you so much for your patience ! 

Is your shipping safe?

Yes, all of our products are now posted with signed for and go out through Royal Mail.

Can you ship worldwide?

Yes we do. We use a flat rate shipping system so make no profit off the postage, just charge what the post office charge.

For European Orders

That Life cannot be held responsible for any charges from customs to International orders. Please check with your countries customs to check your rate before ordering.

Returns/Swaps 

Please get in contact with us first at hello@thatlifeclothing.co.uk before returning an item. Please use Royal Mail Signed For service for returning your items or swapping. You are in charge of paying for delivery of returns postage and also if you order the wrong size and want to swap it to another size you shall have to pay postage for us to send you items in the correct size.

FOR ALL POP UP EVENTS NO REFUNDS ARE AVAILABLE.

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